Last Updated: 1 June 2025
Effective for Australian Users
1. Introduction
SportsBeams Australia (“we,” “us,” or “our”) respects your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect your personal information in Australia. By using our website sportsbeams.au, you consent to these practices.
2. What Personal Information We Collect
We may collect:
- Identifiers: Name, email, phone number, postal address.
- Payment Details: Credit card information (processed securely via third-party gateways).
- Technical Data: IP address, browser type, device information, cookies (see Section 6).
- Usage Data: Pages visited, time spent, interactions.
- User Content: Feedback, reviews, survey responses.
- Sensitive Information: We do not intentionally collect sensitive data (e.g., health, racial origin) unless required by law or with your explicit consent.
3. How We Collect Information
- Directly from You: When you register, make a purchase, contact support, or subscribe to newsletters.
- Automatically: Via cookies, log files, and analytics tools (e.g., Google Analytics).
- Third Parties: Payment processors (e.g., Stripe, PayPal), social media platforms (if linked), or partners (with your consent).
4. Purpose of Collection (APP-Compliant)
We use your information to:
- Process orders and deliver products.
- Respond to enquiries and provide customer support.
- Send marketing communications (with opt-out rights).
- Improve our website, services, and user experience.
- Comply with Australian legal obligations (e.g., tax laws).
- Prevent fraud and enhance security.
5. Disclosure of Information
We may share your data with:
- Service Providers: Payment gateways, shipping partners, IT services (bound by confidentiality agreements).
- Legal Authorities: If required by Australian law (e.g., court orders).
- Business Transfers: In mergers, sales, or acquisitions (you will be notified).
- Overseas Recipients: Some providers (e.g., cloud servers) may be located outside Australia (e.g., USA, EU). We take reasonable steps to ensure they comply with APPs or equivalent protections.
6. Cookies and Tracking
- We use cookies for functionality, analytics, and personalised ads.
- You can manage preferences via browser settings or our cookie consent banner.
- Third-party tools (e.g., Facebook Pixel) may track usage; review their policies for opt-out options.
7. Data Security
- We implement reasonable steps (per APP 11) to protect your information, including encryption, access controls, and secure servers.
- Payment data is processed by PCI-DSS compliant gateways; we do not store full card details.
- Despite this, no online transmission is 100% secure. We will notify you and the Office of the Australian Information Commissioner (OAIC) of eligible data breaches per Australian law.
8. Your Rights (Australia-Specific)
Under the Privacy Act, you have the right to:
- Access: Request a copy of your personal information (free in most cases).
- Correction: Update inaccurate or incomplete data.
- Opt-Out: Unsubscribe from marketing emails (via link in emails).
- Anonymity: Use our website pseudonymously where practicable.
To exercise these rights, contact us at [privacy@sportsbeams.au].
9. Complaints
If you believe we breached APPs:
- Contact us first at [privacy@sportsbeams.au]. We will respond within 30 days.
- Unsatisfied? Lodge a complaint with the OAIC:
- Online: www.oaic.gov.au
- Phone: 1300 363 992
10. Children’s Privacy
We do not target or knowingly collect data from children under 16. Parents/guardians may contact us to remove unintended collections.
11. Updates to This Policy
We may revise this policy to reflect changes in law or practices. The updated version will be posted here with a new “Last Updated” date. Material changes will be notified via email or website notice.
12. Contact Us
For privacy enquiries, access requests, or complaints:
- Email: [privacy@sportsbeams.au]
Privacy Officer: Director of Security Sportsbeams Australia Pty Ltd